You may request a refund within 30 days of purchase, for any reason, and we will refund the full amount. You do not need to explain yourself and you may keep the file. This page sets out exactly how that works.
Who this policy belongs to
| Legal entity | Orange Digital Group LLC |
|---|---|
| Entity type | Limited liability company (single member) |
| Jurisdiction | State of Wyoming, United States |
| Registration number | 2026-001957357 |
| Operating address | 3300 N Interstate 35, Ste 700, Office 7030 B, Austin, TX 78705, United States |
| Registered office | c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States |
| info@orangedigitalgroupllc.com | |
| Telephone | +1 512 764 7156 |
| Support hours | Monday to Friday, 9:00–17:00 Central Time |
| Response time | Within one business day |
| Website | orangedigitalgroupllc.com |
| Business activity | Publishing and sale of downloadable digital reference guides |
| Market served | United States only |
| Currency | United States dollars (USD) |
1. The policy in one paragraph
Email us within 30 days of your purchase and ask for a refund. We will refund the full amount you paid, including any sales tax, to the card you paid with. We do not ask for a reason, we do not require you to delete the file, and we do not apply conditions, restocking fees or partial refunds.
2. Why we are this generous
You cannot inspect a digital guide the way you can leaf through a book in a shop. A refund policy with conditions attached shifts that risk onto the customer. We would rather absorb it. It also means that if something goes wrong, contacting us is always faster and easier for you than raising a dispute with your bank.
3. How to request a refund
- Email info@orangedigitalgroupllc.com from the address you used to order, or include your order number.
- Write “Refund” in the subject line. Nothing else is required.
- We acknowledge within one business day and process the refund at the same time.
If you prefer to call, the number is +1 512 764 7156, Monday to Friday, 9:00–17:00 Central Time. We will still confirm the refund by email so you have it in writing.
4. How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 1 business day |
| We submit the refund to our payment provider | Same business day as acknowledgement |
| Funds appear on your statement | Typically 5–10 business days, depending on your bank |
The final step is controlled by your card issuer, not by us. If more than 10 business days pass, contact us and we will send you the refund reference so you can give it to your bank.
5. What is refunded
The full purchase price and any sales tax charged. Refunds are issued in United States dollars to the original payment method. We cannot refund to a different card or by another method, because doing so is a fraud risk and is restricted by card network rules.
6. After the 30 days
The 30-day window is a commitment, not a limit on our discretion. If a file will not open, was never delivered, or is not what the product page described, contact us whenever you notice and we will put it right regardless of how much time has passed.
7. Refunds we may decline
We reserve the right to decline a refund only where there is clear evidence of abuse: for example, repeated purchase-and-refund cycles of the same product, or where a customer has redistributed a guide in breach of the licence. We have never declined a refund to date. If we ever do, we will explain why in writing.
8. Cancellations
Because delivery is immediate, there is no window between order and delivery in which to cancel. The refund policy above replaces a cancellation right and is more generous than one.
9. Chargebacks
If you do not recognise a charge from us, please contact us before disputing it with your bank. We can identify the order and refund it the same day, whereas a dispute takes weeks and costs us a fee. We are not trying to discourage you from using your rights — we are pointing out that the direct route is faster for you.
10. Statutory rights
Nothing in this policy limits any right you have under applicable consumer protection law. Where the law gives you a stronger remedy than this policy, the law applies.
Questions about this policy? Email info@orangedigitalgroupllc.com or call +1 512 764 7156. We reply within one business day.
This policy applies to purchases made through orangedigitalgroupllc.com. It is written in plain English on purpose. If any part of it is unclear, contact us and we will explain it rather than refer you to the text.