Everything we sell is delivered electronically and immediately. There is no shipping, no physical item, and no waiting. This page explains exactly what happens after you pay and what to do if something does not arrive.
Who this policy belongs to
| Legal entity | Orange Digital Group LLC |
|---|---|
| Entity type | Limited liability company (single member) |
| Jurisdiction | State of Wyoming, United States |
| Registration number | 2026-001957357 |
| Operating address | 3300 N Interstate 35, Ste 700, Office 7030 B, Austin, TX 78705, United States |
| Registered office | c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States |
| info@orangedigitalgroupllc.com | |
| Telephone | +1 512 764 7156 |
| Support hours | Monday to Friday, 9:00–17:00 Central Time |
| Response time | Within one business day |
| Website | orangedigitalgroupllc.com |
| Business activity | Publishing and sale of downloadable digital reference guides |
| Market served | United States only |
| Currency | United States dollars (USD) |
1. What you receive
Each product is a PDF document. The product page states the title, the number of pages and the file size before you buy. There is no physical component to any product we sell, and we never ship anything by post or courier.
2. When you receive it
| Step | Timing |
|---|---|
| Download link shown on screen | Immediately after payment is confirmed |
| Confirmation email with download link | Within 5 minutes |
| If the email has not arrived | Contact us; we resend within 1 business day |
3. How to download
Click the link on the confirmation page or in your email. The file downloads directly to your device. Your download link remains valid for 30 days and may be used up to five times, so you can download the file again if you change device or lose the original copy. If you need it after that, email us and we will send it again at no charge.
4. What you need
Any device that can open a PDF: a computer, tablet or phone. Free readers are available for every major operating system. No account, login, app or subscription is required to read anything you buy from us.
5. If delivery fails
The most common cause is a mistyped email address or an aggressive spam filter. Check your spam and promotions folders first. If the file is still missing, email info@orangedigitalgroupllc.com with your order number or the email address you used. We resend within one business day, and we will send it to an alternative address if the first one is not working.
If we cannot deliver the file for any reason, you receive a full refund automatically. You are never left having paid for something you did not get.
6. Failed or corrupted files
If a file will not open or appears damaged, tell us and we will send a replacement. If the replacement also fails, we refund in full. There is no time limit on this.
7. Geographic availability
We sell and deliver to customers in the United States only. Orders placed from outside the United States may be cancelled and refunded in full.
8. No shipping charges
Because nothing is shipped, there are no delivery charges, handling fees or customs duties. The price shown at checkout, plus any applicable sales tax, is the total amount you pay.
Questions about this policy? Email info@orangedigitalgroupllc.com or call +1 512 764 7156. We reply within one business day.
This policy applies to purchases made through orangedigitalgroupllc.com. It is written in plain English on purpose. If any part of it is unclear, contact us and we will explain it rather than refer you to the text.