We are a small company and every message reaches a person. Email is the fastest route, and we answer within one business day.
Who this policy belongs to
| Legal entity | Orange Digital Group LLC |
|---|---|
| Entity type | Limited liability company (single member) |
| Jurisdiction | State of Wyoming, United States |
| Registration number | 2026-001957357 |
| Operating address | 3300 N Interstate 35, Ste 700, Office 7030 B, Austin, TX 78705, United States |
| Registered office | c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States |
| info@orangedigitalgroupllc.com | |
| Telephone | +1 512 764 7156 |
| Support hours | Monday to Friday, 9:00–17:00 Central Time |
| Response time | Within one business day |
| Website | orangedigitalgroupllc.com |
| Business activity | Publishing and sale of downloadable digital reference guides |
| Market served | United States only |
| Currency | United States dollars (USD) |
1. How to reach us
| info@orangedigitalgroupllc.com Answered within one business day | |
| Telephone | +1 512 764 7156 Monday to Friday, 9:00–17:00 Central Time Voicemail returned within one business day |
| Post | Orange Digital Group LLC 3300 N Interstate 35, Ste 700, Office 7030 B Austin, TX 78705, United States |
| Legal service of process | c/o Registered Agents Inc 30 N Gould St, Ste R Sheridan, WY 82801, United States |
2. What to include
If your message is about an order, include the email address you used or your order number. That is usually all we need to resolve something in a single reply.
3. Common requests, and how fast they are handled
| Request | What we do | Timing |
|---|---|---|
| My download did not arrive | We resend the link, to an alternative address if needed | Within 1 business day |
| I want a refund | Full refund, no reason required, within 30 days of purchase | Submitted same business day |
| The file will not open | We send a replacement; if that fails, we refund in full | Within 1 business day |
| I do not recognise a charge | We identify the order and refund it if it is not yours | Same business day |
| A privacy request | Access, correction, deletion or a copy of your data | Acknowledged in 1 business day, completed within 45 days |
| I need a guide in another format | We supply plain text or large print at no extra cost | Within 2 business days |
| I found an error in a guide | We check it, correct it, and send the revised file free | Acknowledged in 1 business day |
4. Before you dispute a charge
If a charge on your statement is unfamiliar, please contact us before raising it with your bank. We can identify the order immediately and refund it the same day. A bank dispute takes several weeks and costs us a fee for something we would have resolved by return email.
5. Business and press enquiries
Use the same email address and put “Business” or “Press” in the subject line. We do not operate an affiliate programme, we do not accept guest posts or paid links, and we do not sell advertising on this site.
6. Who you are dealing with
Orange Digital Group LLC is a single-member limited liability company owned and operated by Sander Verheij. There is no support queue, no ticket system and no outsourced call centre. Your message is read by the person responsible for the business.
Questions about this policy? Email info@orangedigitalgroupllc.com or call +1 512 764 7156. We reply within one business day.
This policy applies to purchases made through orangedigitalgroupllc.com. It is written in plain English on purpose. If any part of it is unclear, contact us and we will explain it rather than refer you to the text.